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Refund & Return Policy

Last updated: June 13, 2026

We stand behind VapoFil with a 60-day money-back guarantee. If you are not satisfied with your purchase, follow the simple steps below to request a refund.

1. The 60-Day Guarantee

From the date of your purchase, you have 60 days to request a refund. We ask that you give VapoFil a fair trial of at least 30 days before requesting a refund, so the botanical ingredients have time to work as intended.

2. How to Request a Refund

  1. Email contact@customercs.com within 60 days of your order date.
  2. Include your full name, order number, and the email address used at checkout.
  3. Our support team will reply within 1–2 business days with a Return Merchandise Authorization (RMA) and the return shipping address.
  4. Ship the bottles back (used or unused) to the address provided. We recommend a tracked shipping method.
  5. Once your return is received, your refund will be processed to the original payment method within 3–5 business days.

3. What Is Refunded

The refund covers the purchase price of the product. Original shipping charges (if any) and return shipping fees are not refunded. Bonus digital materials do not need to be returned.

4. What Is Not Covered

The 60-day guarantee covers VapoFil purchased through the official website. It does not cover:

  • Products purchased from unauthorized third-party sellers (e.g., Amazon, eBay, or other marketplaces)
  • Refund requests submitted more than 60 days after the order date
  • Products returned without an RMA number from our support team

5. Damaged or Incorrect Orders

If your order arrives damaged or contains the wrong item, contact us within 7 days at contact@customercs.com with photos. We will arrange a replacement or full refund, including any shipping involved.

6. Cancellations

If you need to cancel an order, please contact us within 24 hours of placement. After 24 hours, the order may already be processed and shipped, in which case the standard return process applies.

7. Contact

For any refund or return question: contact@customercs.com. Support hours: Mon–Fri, 9 AM – 6 PM ET.

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